FAQs

Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns will be subject to a 20% restocking fee. Items sent back to us without first requesting return will not be accepted. Original shipping fees will not be refunded.

SECONDS QUALITY items are final sale, and sold as-is. No returns, exchanges, or refunds.

Cancellations

We do not do cancellations on Preorders. You can request a return (if conditions are met)once your preorder has shipped to you.

Once the products meet in-stock return qualifications, those criteria will apply.

There is a 20% restocking fee on cancellations for in-stock items that have not yet shipped.

Returns
To start a return, you can contact us  via email. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at redwoodclothco@gmail.com.

There is a 20% restocking fee on all returns, and shipping already paid is non-refundable.

Please allow the store. 5-7 business days to process the return once tracing says delivered.

**CANADIAN AND INTERNATIONAL ORDER** Any duties or fees incurred with your purchase are the responsibility of the customer. Redwood Cloth Co. is not responsible for any fees or duty taxes incurred with the purchase or delivery of products from this store. Any returns and cancellations of order, or refusal of orders to be delivered will be the customers responsibility to pay for any fees involved in the return of the product. All Canadian and International returns will be subject to the 20% restocking fee and non-refundable shipping already paid, as well as any fees incurred in the return of product.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. 

There is a 15 day warranty from the time of receipt, which is determined by delivery date of your tracking number. Items to be found defective or damaged after laundering or use will be at the discretion of Redwood Cloth Co. in regards to eligibility.

Quality Control

Redwood Cloth Co. products are hand-made items. Our products are thoughtfully made, CPSIA compliant, and manufactured in China. Though they are not all made by hands here in the United States, they are made by real hands and real people. Please allow for some minor imperfections and slight differences between products. Great care is taken to ensure the highest level of quality and satisfactory product ships to our customers, but some imperfections can be missed or overlooked. If you feel your product is not up to the functional quality or standard you expect from Redwood Cloth Co. please refer to our Damages and Issues and Refund/Return sections of this FAQ page.

Exceptions / non-returnable items  
Unfortunately, we cannot accept returns on sale items, seconds quality, gift cards, washed/used diapers and all inserts/wash cloths.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have for store credit, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method, or offered store credit. Please allow 5-7 business days for your return to be processed once received.

Please remember, it can take some time for your bank or credit card company to process and post the refund too. 3-10 business days is normal depending on your bank or payment method.