Redwood Cloth Co. Product-Related Questions
Are All Your Products CPSIA Certified?
Yes. All Redwood Cloth Co. products have been third party tested by a CPSC accepted laboratory and have been found to be in compliance with all applicable children's product safety rules by U.S. standards.
Learn more about CPSIA Compliance >>
Additionally, our fabrics are OEKO-TEX Standard 100 Certified and GOTS certified.
What Is Life Span Of Your Products?
With proper care and handling, our diapers, inserts, and cloth diaper accessories can last for the diapering-lifespan of multiple children, saving you quite a bit of $$$.
See our Cloth Diapering 101 blogs for more information.
What Materials are your Products made from?
Our products are all labeled with the fabric content and make-up on each individual product tag. You can also find product material answers within the descriptions of each product.
The bulk of our products are made from PUL (polyurethane laminate) which is a water resistant fabric made with a thermal bonding process. This makes the fabric color-fast and water resistant, perfect for keeping leaks at bay.
Other products are made from a mix of cotton, bamboo, and hemp fabrics. All are OEKO-TEX standard 100 fabrics.
How Do I Store Your Products?
To ensure that your diapers, inserts, and accessories remain in optimal and usable condition, we recommend storing them in a cool and dry area away from direct heat and excessive moisture.
Display clean diapers on a wall or floor shelf, or put them in a dresser drawer separate or together. Store dirty diapers in an open pail or hamper with ample airflow to prevent strong smells, the chance of mold, and properly covered to prevent pests.
For additional cloth diaper information such as cleaning, fit, and feature details, check our Cloth Diapering 101 tab above!
How do Preorders Work?
At Redwood, we often open up orders for a select quantity of products before they arrive physically to the business.
Information is most often displayed in the banner above, but most detailed information will be advertised on Facebook within our VIP group.
Product is decided upon often within our group by voting and customer input, then the order placed with the manufacturer. Once the manufacturing is complete, preorders will open for purchasing, and once the product arrives physically to the business, preorder packages will mail first. In-stock ordering will open next once the website is updated.
Order-Related Questions
How Can I Check The Status Of My Order?
Order confirmations are sent to the email information you provide at checkout. If you haven’t received a confirmation email, check your junk folder or your account online, and then you're welcome to reach out to us for more information. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you.
How Can I Track my Order?
Once a shipping label is purchased by the business for your order, an email will automatically be sent with the generated tracking number and information.
Our TAT for packing orders to be shipped is 7-10 business days (from time of order placement to time of drop off at shipping facility).
Purchases made from the Shop App will also be trackable within that app.
Can I Cancel my Order?
All orders (excluding dropship items) can be canceled within 24 hours of order placement without a re-stocking fee, after reaching out to the business through the contact channels below.
Once 24 hours or more has passed, all in-stock orders can be canceled minus a restocking fee of 20% if a shipping label has not been printed yet.
After 24 hours past order placement, all preorders are not able to be canceled.
Once a shipping label has been printed, cancellation is not an option. A return process will need to be started. Please see the return policy for more information.
Can I Change an Order after it has been Placed?
Unfortunately, once an order has been placed, we cannot make any edits or substitutions.
Shipping prices are calculated by the carrier based on weight of the product and the distance and zones a package will travel through to reach its destination. Shipping paid does not automatically update once an alteration is made. For other concerns about an order, you can contact us through the channels provided below for more specific help.
Once a shipping label has been purchased, an order is no longer able to be altered or canceled in any way. Please see below Policies section for cancellation information.
Can I Combine Preorder and In-Stock Item Orders?
You are welcome to combine preorder and in-stock items on one order if you want to. However, the order will not be split and cannot be shipped until all items are physically present with the business. One order equates to one shipping label bought and paid for and printed.
For faster receipt of in-stock items, we ask that you do not combine them with preorder items if possible.
What to do if Missing or Incorrect Items in Package?
Please contact the business immediately with order information for faster service and correction.
Can Multiple Orders be Combined?
No. Shipping is calculated for each order as it is placed. Orders cannot be combined or altered once placed. Please reach out Via our Contact tab with additional questions.
Shipping-Related Questions
How Long Does Shipping Take?
TAT for this shop is 7-10 business days from order placement to drop off at the shipping facility. Any delays in this TAT will be communicated to the customer.
Shipping time once with the carrier is dependent on things like distance and weather, things out of the shop's control. We suggest keeping up with the provided tracking number and the updates from that, as well as calling first the carrier for any package-location assistance. Once a package leaves the business' hands, delivery time and occurrence is out of our control.
Please see our policies about shipping including things like wrong address and non-delivery instructions.
How Much Is Shipping?
We offer free shipping with all orders when you spend over $200 within the USA. (APO and FPO address are considered inside the US and are subject to normal carrier rates as if within the continental US).
We do ship outside the US to other countries. Please see our policy regarding tariffs and/or fees associated.
Shipping may vary depending on the weight of the package, shipping zones it crosses, and carrier used.
For more accurate shipping prices, please ensure your delivery destination is correctly entered into the checkout screen.
For questions regarding shipping accuracy, please direct them to the contact methods listed below.
How does shipping work with Dropship products?
Dropship products (listed in item collections as such) ship separately from each supplier. One shipping price is paid at checkout and it is sent to each supplier who ships your products directly to you. You will receive emails with individual trackings for each supplier.
What to do if I have a Question about Shipping while in Transit?
Once your order is in transit to you and trackable, please contact the carrier first for information about delays, tracking discrepancies, order delivery discrepancies, and further things they can help you with.
Redwood cannot be responsible and has no control over a package and what happens to it once it is in the hands of the carrier.
Youre welcome and encouraged to keep Redwood updated on any issues, especially if a lost or damaged package claim may need to be made. Contact information is listed below.
Didn't find what you were looking for? Feel free to contact us at any time!