Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns will be subject to a 20% restocking fee. Items sent back to us without first requesting return will not be accepted. Original shipping fees will not be refunded.

SECONDS QUALITY items are final sale, and sold as-is. No returns, exchanges, or refunds.


We do not do cancellations on Preorders. You can request a return (if conditions are met)once your preorder has shipped to you.

Once the products meet in-stock return qualifications, those criteria will apply.

There is a 20% restocking fee on cancellations for in-stock items that have not yet shipped.

To start a return, you can contact us  via email. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at redwoodclothco@gmail.com.

There is a 20% restocking fee on all returns, and shipping already paid is non-refundable.

**CANADIAN AND INTERNATIONAL ORDER** Any duties or fees incurred with your purchase are the responsibility of the customer. Redwood Cloth Co. is not responsible for any fees or duty taxes incurred with the purchase or delivery of products from this store. Any returns and cancellations of order, or refusal of orders to be delivered will be the customers responsibility to pay for any fees involved in the return of the product. All Canadian and International returns will be subject to the 20% restocking fee and non-refundable shipping already paid, as well as any fees incurred in the return of product.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. 

There is a 15 day warranty from the time of receipt, which is determined by delivery date of your tracking number. Items to be found defective or damaged after laundering or use will be at the discretion of Redwood Cloth Co. in regards to eligibility.

Quality Control

Redwood Cloth Co. products are hand-made items. Our products are thoughtfully made, CPSIA compliant, and manufactured in China. Though they are not all made by hands here in the United States, they are made by real hands and real people. Please allow for some minor imperfections and slight differences between products. Great care is taken to ensure the highest level of quality and satisfactory product ships to our customers, but some imperfections can be missed or overlooked. If you feel your product is not up to the functional quality or standard you expect from Redwood Cloth Co. please refer to our Damages and Issues and Refund/Return sections of this FAQ page.

Exceptions / non-returnable items  
Unfortunately, we cannot accept returns on sale items, seconds quality, gift cards, washed/used diapers and all inserts/wash cloths.

The fastest way to ensure you get what you want is to return the item you have for store credit, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method, or offered store credit. Please remember, it can take some time for your bank or credit card company to process and post the refund too. 7-10 business days is normal depending on your bank or payment method.

Shipping policy

*Shipping for preorder items will not be listed accurately in your shopping cart or on the order confirmation page*  

All in stock orders are processed within 7-10 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

This does not apply to preorders and/or situations outside of our control such as natural disasters and handler delays. Preorder items will have the estimated shipping date/arrival of product date listed on the collection page. Please take note of this when placing your order. Updates to all preorders will be posted via the Facebook VIP page linked below.

**Shipping on multiple orders will not be combined.**

**Items cannot be added to existing orders due to shipping discrepancies. A separate order will need to be placed.**

For any questions, please contact the business email redwoodclothco@gmail.com.

If you purchase "Preorder" and "In-Stock" items together,  your entire order will not be shipped until the preorder items are physically present. In order to receive your in-stock items sooner, please purchase them separately.  

If you mix different preorder collections together with different ETA dates at the same time, all items will not be shipped until the latest ETA preorder has arrived physically with the owner.

To ensure you receive your items in a timely manner, please be sure to separate your orders as this cannot be altered after checkout. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Shipping is WEIGHT-BASED.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 business days of receiving your shipping confirmation email with updated tracking, please contact us at redwoodclothco@gmail.com with your name and order number, and we will look into it for you.

Shipping Support

In the event that your order arrives damaged, or packaging is tampered with, please email us at redwoodclothco@gmail.com. 

If you need to update address or shipping information after placing an order, this can be done as long as an email to redwoodclothco@gmail.com is received prior to the shipping confirmation email. 

Redwood Cloth Co. is not responsible for delivery issues or replacement if an email is not received prior to the item being shipped. 

Redwood Cloth Co. is not liable for any lost packages. If the package is marked as delivered, please reach out to the carrier for assistance with a resolution, then you may notify the business via email.