FAQs

Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns will be subject to a 20% restocking fee. Items sent back to us without first requesting return will not be accepted. Original shipping fees will not be refunded.

SECONDS QUALITY items are final sale, and sold as-is. No returns, exchanges, or refunds.

Cancellations

We do not do cancellations on Preorders. You can request a return (if conditions are met)once your preorder has shipped to you.

There is a 20% restocking fee on cancellations for in-stock items that have not yet shipped.

Returns
To start a return, you can contact us  via email. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at redwoodclothco@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. 

There is a 15 day warranty from the time of receipt, which is determined by delivery date of your tracking number. Items to be found defective or damaged after laundering or use will be at the discretion of Redwood Cloth Co. in regards to eligibility.

Quality Control

Redwood Cloth Co. products are hand-made items. Our products are thoughtfully made and manufactured in China. Though they are not all made by hands here in the United States, they are made by real hands and real people. Please allow for some minor imperfections and slight differences between products. Great care is taken to ensure the highest level of quality and satisfactory product ships to our customers, but some imperfections can be missed or overlooked. If you feel your product is not up to the functional quality or standard you expect from Redwood Cloth Co. please refer to our Damages and Issues and Refund/Return sections of this FAQ page.

Exceptions / non-returnable items  
Unfortunately, we cannot accept returns on sale items, seconds quality, gift cards, washed/used diapers and all inserts/wash cloths.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have for store credit, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method, or offered store credit. Please remember, it can take some time for your bank or credit card company to process and post the refund too. 7-10 business days is normal depending on your bank or payment method.

Shipping policy

*Shipping for preorder items will not be listed accurately in your shopping cart or on the order confirmation page*  

All in stock orders are processed within 7-10 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

This does not apply to preorders and/or situations outside of our control such as natural disasters and handler delays.

**Shipping on multiple orders will not be combined.**

**Items cannot be added to existing orders due to shipping discrepancies. A separate order will need to be placed.**

For any questions, please contact the business email.

If you purchase "Preorder" and "In-Stock" items together,  your entire order will not be shipped until the preorder items are physically present. In order to receive your in-stock items sooner, please purchase them separately.  

If you mix different preorder collections together with different ETA dates at the same time, all items will not be shipped until the latest ETA preorder has arrived physically with the owner.

To ensure you receive your items in a timely manner, please be sure to separate your orders as this cannot be altered after checkout. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Shipping is WEIGHT-BASED.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 12 business days of receiving your shipping confirmation email with tracking, please contact us at redwoodclothco@gmail.com with your name and order number, and we will look into it for you.