We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns will be subject to a 20% restocking fee. Items sent back to us without first requesting return will not be accepted. Original shipping fees will not be refunded.
SECONDS QUALITY items area final sale, and sold as-is. No returns, exchanges, or refunds.
We do not do cancellations on Preorders. You can request a return (if conditions are met)once your preorder has shipped to you.
There is a 20% restocking fee on cancellations for in-stock items that have not yet shipped
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
There is a 15 day warranty from the time of receipt, which is determined by delivery date of your tracking number. Items to be found defective or damaged after laundering or use will be at the discretion of Redwood Cloth Co. in regards to eligibility.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, gift cards, washed/used diapers and all inserts/wash cloths.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method, or offered store credit. Please remember, it can take some time for your bank or credit card company to process and post the refund too.
*Shipping for preorder items will not be listed accurately in your shopping cart or on the order confirmation page*
All in stock orders are processed within 7-10 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
This does not apply to preorders and/or situations outside of our control such as natural disasters and handler delays.
**Shipping on multiple orders will not be combined.**
**Items cannot be added to existing orders due to shipping discrepancies.**
For any questions, please contact the business email.
If you purchase "Preorder" and "In-Stock" items together, your entire order will not be shipped until the preorder items are physically present. In order to receive your in-stock items sooner, please purchase them separately.
If you mix different preorder collections together with different release dates at the same time, all items will not be shipped until the latest preorder has arrived.
To ensure you receive your items in a timely manner, please be sure to separate your orders as this cannot be altered after checkout.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Shipping is WEIGHT-BASED.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 12 business days of receiving your shipping confirmation email with tracking, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.