FAQs

Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns will be subject to a 20% restocking fee. Items sent back to us without first requesting return will not be accepted. Original shipping fees will not be refunded.

SECONDS QUALITY items area final sale, and sold as-is. No returns, exchanges, or refunds.

Cancellations

We do not do cancellations on Preorders. You can request a return (if conditions are met)once your preorder has shipped to you.

There is a 20% restocking fee on cancellations for in-stock items that have not yet shipped

To start a return, you can contact us at redwoodclothco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at redwoodclothco@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. 

There is a 15 day warranty from the time of receipt, which is determined by delivery date of your tracking number. Items to be found defective or damaged after laundering or use will be at the discretion of Redwood Cloth Co. in regards to eligibility.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items, gift cards, washed/used diapers and all inserts/wash cloths.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method, or offered store credit. Please remember, it can take some time for your bank or credit card company to process and post the refund too.